Introduction

• Mamahelp.co.il (“the Website”), is operated by Miri Lev (“the Company”) and also serves as a sales site for antenatal courses and drops made of natural extracts (“the Product”).
• The Terms of Use are formulated in masculine form for convenience only and they relate equally to both sexes.
• Online purchases are subject to the conditions set forth in the Terms of Use.
• Purchasing the Product will be contingent on the customer’s declaration that he has read the provisions herein, understood and agreed to them. The Terms of Use comprise a binding contract between you and the Company.

The Purchase

• The Website enables convenient, simple and secured Product acquisition through the internet.
• The Product is available at all times while the inventory lasts.
• Online purchases are performed by credit card only and the transaction will be completed only upon receiving credit card company approval.
• The Product price appearing on the Website includes VAT.
• The Company reserves the right to discontinue marketing and sales of the Product at any time and to revoke purchasing rights upon its discretion.

Returns and Cancellations

• The transaction can be cancelled by phone or e-mail to customer service. The cancellation will be valid only after receiving a fax or e-mail from the Company, confirming the cancellation request. Where the cancellation was approved – return the Product to the Company where all costs relating to such return shall be borne by the customer. The Product must be returned in its original package, along with the original invoice and within 30 days of the purchase.
• In case of cancellation, the Company will refund the customer.
• If the transaction is cancelled after the customer received the product, the customer shall bear the cost of returning it to the Company, in addition to the cancellation fee.
• Transaction cancellation is subject to the Consumer Protection Regulations (Transaction Cancellation), 5771-2010 and the Consumer Protection Law, 5741-1981.

The cancellation policy above will apply only to Products purchased online. The Company will not handle the return of Products purchased through a different platform.

Product Delivery and Shipment

• The Company will deliver the Product to the address entered when performing the transaction, within 5 business days.
• The Company shall not be liable for any delay and/or failed delivery caused by force majeure and/or events outside of its control.
• The Product will be delivered to the address provided by the customer and the customer may not pick up the Product from Company offices / or the customer may pick up the Product independently.

Product price does not include the delivery costs.

Customer Support

• For any questions relating the Product, contact our service representatives at +972-52-500-2990

 

Guarantee and Service

• The Product guarantee covers substantial flaws to the Product and/or flaws caused by the Company.
• The guarantee is valid for 7 days after the purchase.
• The guarantee applies only to customers holding an original proof of purchase and only when purchased online at mamhelp.co.il. The Company reserves the right to demand proof that the customer is the original buyer.
• Sole relief for a flawed product covered by the guarantee is limited to Product repair or replacement. The Company’s overall liability for any flawed Product will not exceed the purchase price thereof.
• The Company guarantee shall not apply where the flaw was caused by incorrect use.
• The Company shall not be liable for any direct or indirect damage caused by use or incorrect use of the product, including any incidental, indirect or consequential damage – as permitted by law. The customer is responsible and bears all risks and liabilities for loss, damage, physical and/or property damage to himself and/or third parties, derived of use and/or incorrect use of the Product, except where the said damage was found to be caused by the Company’s exclusive negligence.

Information Security and Privacy

• Mama Help, its affiliates and other subsidiary factors acting on its behalf and subject to the same standards, may use the information appearing in the form in order to provide you with the requested information and services. This personal information will not be disclosed or otherwise used for unauthorized marketing purposes.
• The Company takes reasonable measures to protect, to the extent possible, the confidentiality of the information. In cases outside of Company control and/or derived of force majeure, the company shall not be liable for any damage, direct or indirect, caused to the customer if such information is lost or subject to unauthorized use.
• The Company undertakes not to use the information provided by the buyers, except to enable the purchase on the website and as set forth by law.
• By pressing the “Send” button, you authorized Mamahelp or anyone on its behalf to use the personal information in order to provide you with details about the product and further information by e-mail or otherwise, about services and resources relating to the Company’s products. In addition, the personal information may be used for market survey purposes. בIf you wish to remove your personal details from the Company’s distribution list, please call 052-500-2990 

Intellectual Property

• All intellectual property rights to the Website are exclusively owned by the Company.
• Any information appearing on the Website and/or taken from the Website may not be copied, reproduced, distributed, published or used in any manner whatsoever except upon prior and written consent from the Company.

Governing Law and Jurisdiction

• These Terms of Use and/or any action and/or dispute derived thereof will be interpreted and enforced according to the laws of Israel only and upon the exclusive jurisdiction of a competent court in Tel Aviv-Yaffo, Haifa, Jerusalem or Be’er Sheva.